REFUND POLICY

IN THIS AGREEMENT THE FOLLOWING TERMS WILL HAVE THE FOLLOWING MEANINGS

"ACCOUNT" MEANS COLLECTIVELY THE PERSONAL INFORMATION AND CREDENTIALS USED BY USERS TO ACCESS EPIC GAME CARDS OR ANY COMMUNICATIONS SYSTEMS ON THIS WEBSITE;

"LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF EPIC GAME CARDS, CODES, OR SERVICES PURCHASED FROM THIS WEBSITE;

"EPIC GAME CREDITS" MEANS, VIRUTAL CREDITS EPICGAMECARD DELIVERS THROUGH USE OF THE WEBSITE STORE THAT ARE EXCHANGED INTO CODES;

"CODES" MEANS, VIRTUAL CODES EPIC GAME PROVIDES FOR USE ON GAMING MEDIUMS;

"SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT EPICGAMECARD.COM. MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;

"PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF COINS FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;

"PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;

"SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT EPICGAMECARD. MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;

"USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY EPICGAMECARD. AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;

"WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.EPICGAMECARD.COM AND ANY SUB-DOMAINS OF THIS SITE (E.G. SUBDOMAIN BUY.EPICGAMECARD.COM) UNLESS EXPRESSLY EXCLUDED BY THEIR OWN TERMS AND CONDITIONS.


EPICGAMECARD STRIVES TO ALWAYS PROVIDE EASILY ACCESSIBLE HIGH-QUALITY VIRTUAL CODES (OBTAINED IN EXCHANGE FOR CREDITS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.

THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE CODES.

THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN DELIVERY ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.

CODES CANNOT BE EXCHANGED BACK INTO CREDITS OR FLAT CURRENCY. PURCHASES OF CODES ARE NOT REFUNDABLE.

IF A PURCHASED SET OF CREDITS OR CURRENCY IS REDEEMED THEN IT CAN NO LONGER BE A SUBJECT OF REFUND.

IF A VIRTUAL ITEM EXCHANGES FOR YOUR CODE CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM YOUR GAME PROVIDER IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE CREDITS BACK EQUAL TO THE EXCHANGE POINT OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF EPICGAMECARD.COM.

ACCIDENTAL PURCHASES OF CODES OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. EPICGAMECARD IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. EPICGAMECARD IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE CODES OR CREDITS.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, EPICGAMECARD.COM. RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.

FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US: [email protected]